Refund & Cancellation Policy

At AudreyLeCrone.com, we strive to provide high-quality coaching, training, and online courses. This Refund & Cancellation Policy explains your rights and obligations when booking services, purchasing courses, or registering for workshops.
By engaging with our services, you agree to the terms outlined below.

 

General Principles
 

• All services are educational and coaching in nature.

• Refunds are limited and evaluated based on the type of service purchased.

• Cancellation and refund requests must be submitted in writing to americanaccentcoaching@gmail.com.

• We reserve the right to modify this policy; changes will be effective immediately upon posting on our website.

• Refunds are not provided based on lack of perceived results, outcomes, or personal expectations, as coaching outcomes vary depending on individual effort and participation.
  
   

 Coaching Sessions & Consultations
 

• One-on-One Coaching Sessions:

  • Cancellations require at least 24–48 hours’ notice depending on session type.

  • Late cancellations or no-shows may forfeit the session fee.

  • Rescheduling is subject to coach availability.

• Package Sessions:

  • Individual sessions within a package are non-refundable once attended.

  • Unused sessions may be rescheduled within the package validity period.

  • Packages expire one year after purchase.
    
     

Workshops & Group Programs
 

• Individual Workshop Registration:

  • Full refunds are available if cancellation is made at least 7 days before the start date.

  • Cancellations within 7 days may be eligible for a partial credit toward future workshops at Audrey LeCrone’s discretion.

• Group Programs:

  • Refunds are not available once the program begins.

• Audrey LeCrone reserves the right to cancel or reschedule workshops and group programs. In such cases, clients will receive a full refund or the option to transfer to a future session.
  
   

 Online Courses & Digital Products

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• Purchases of online courses, digital downloads, and other electronic materials are non-refundable unless otherwise stated at the time of purchase.

• Due to the immediate access nature of digital content, all sales are considered final.

• Clients receive a limited, non-transferable license for personal use.

• Unauthorized sharing or distribution of course content is prohibited and may void any support or access.

Refund Requests
 

• All refund requests must include the following information:

  • Full name and contact details

  • Service, course, or program purchased

  • Reason for the refund request

• Refunds are processed at our discretion in accordance with this policy and any terms outlined at the time of purchase.

• Processing time for approved refunds may take 5–10 business days depending on the payment processor.

 Payment Disputes

 

• Disputes or chargebacks without prior contact may result in termination of access to services or courses.

• Clients are encouraged to resolve payment issues directly with Audrey LeCrone prior to contacting payment providers.
   

Rescheduling Policy

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• Clients may request rescheduling of sessions, workshops, or consultations with reasonable notice:

  • One-on-One Sessions: 24–48 hours’ notice

  • Workshops: At least 7 days’ notice

• Rescheduling is subject to availability. Repeated rescheduling without proper notice may result in limitations on future bookings.
   

Force Majeure
 

• Audrey LeCrone is not liable for cancellations or delays caused by events beyond our reasonable control, including:

  • Natural disasters or severe weather

  • Pandemics or public health emergencies

  • Government actions or travel restrictions

  • Internet or utility outages

  • Technical or platform failures

In such cases, clients will be offered rescheduling options or a credit toward future services, but refunds are not guaranteed.
 

Billing Errors

 

In the event of a billing error or duplicate charge, clients must contact Audrey LeCrone immediately so the issue can be reviewed and corrected. Valid errors will be refunded or adjusted accordingly